Heredis 2022

For several weeks I cannot find why there is no writing on the following 16 blank buttons listed below ....
I am running Win 11.


Personal Data, Family Group Data, Immediate Family, XXL Family, Ancestors, Descendants, Add Father, Add Mother, Add a spouse, Add a child, Search Wizard, Smart Search, Find Replace, Family Search

I have reset preferences, downloaded the program several times and cannot fix the problems. What have I done wrong or is there a program fault.
I have sent several e mails to Heredis and to date they cannot find the reason. They say adjust computer font sizes, reset preferences but nothing works. So if 2021 works there must be a problem in 2022

I have deleted both 2021 and 2022 programs off computer and several times reloaded but 2021 has writing on all buttons, and 2022 have blank buttons.

Any help please
Regards Colin

Hello
Sorry, but not speaking English, I use a translator.

Click on the right side of your mouse on an empty location of the icon bar and check that "Show text under the icons" is exactly.
cordially

genealam a écrit:Hello
Sorry, but not speaking English, I use a translator.

Click on the right side of your mouse on an empty location of the icon bar and check that "Show text under the icons" is exactly.
cordially

genealam, thanks for the reply. However the problem is not the icons on the icon bar, they are fixable on the customize icon.

The problem is all the buttons below that that are totally blank, namely
Personal Data, Family Group Data, Immediate Family, XXL Family, Ancestors, Descendants, Add Father, Add Mother, Add a spouse, Add a child, Search Wizard, Smart Search, Find Replace, Family Search.

Regards Colin

Sorry, I misunderstood your problem.
Apart from uninstalling properly Heredis using uninstall software, such as Revo Uninstaller, or equivalent, more powerful than uninstalling Windows, I have no idea to help you.
Cdlt

Escusez-moi, je me croyais sur le forum français

Corsinaf a écrit:
Escusez-moi, je me croyais sur le forum français

Sorry some of us live in Australia and use a translater.
Best wishes.

genealam a écrit:Sorry, I misunderstood your problem.
Apart from uninstalling properly Heredis using uninstall software, such as Revo Uninstaller, or equivalent, more powerful than uninstalling Windows, I have no idea to help you.
Cdlt

genealam thanks for replying. I have uninstalled Heredis 2022 several times. Funny how the problem does not exist on 2021, even after I unstalled and reinstalled 2021, where the letters are still on the buttons.
Heredis to date have not been able to fix the problem.
Regards

Hello
From which site are Heredis?
Maybe try another source.
I think the problem comes from home or your installation software because you are apparently the only one to raise this problem.
As far as I'm concerned, I have Heldis 22 and everything works well.
Cdlt

Hello Colin,

Une image montrerait peut-être mieux le problème ?

A noter que la version de H22 utilisée est certainement celle en Anglais ?

JFS a écrit:Hello Colin,

Une image montrerait peut-être mieux le problème ?

A noter que la version de H22 utilisée est certainement celle en Anglais ?

Thanks for reply.......no need for image, all buttons are blank, no words on them
The problem is all the buttons below that that are totally blank, namely the buttons
Personal Data, Family Group Data, Immediate Family, XXL Family, Ancestors, Descendants, Add Father, Add Mother, Add a spouse, Add a child, Search Wizard, Smart Search, Find Replace, Family Search.

Bonjour Colin

.no need for image

Une copie d'écran est toujours bienvenue et aide à mieux visualiser les problèmes. Personnellement, mais celà doit être du à l'âge, je ne comprends pas toujours les messages...

Tu as réinstaller, mais au préalable il faut s'assurer de bien désinstaller Hérédis TOTALEMENT, et ce éventuellement avec un logiciel spécialisé type CCleaner ou autre.

-

wiwalo35 a écrit:

Sorry some of us live in Australia and use a translater.
Best wishes.

Good evening,
Could you make the effort to copy/paste the result provided by the translator !
The excuse of age does not justify everything.
Thank you for respecting the community that answers you.

wiwalo35

---

Bonsoir,
Pourriez-vous faire l'effort de copier/coller le résultat fournit par le traducteur !
L’excuse de l’âge ne justifie pas tout.
Merci de respecter la communuté qui vous répond.

wiwalo35

wiwalo35, as I cannot read French I just right click on my mouse on this page and ask to translate to English, easy.

To update my problem I have just for the second time removed all programs on my computer (not just Heredis)and taken it back to the original state it was purchased. This causes me a lot of pain as I have to reload all programs including e mail (loosing all my previous messages).
Then I have reloaded 2021 and 2022. 2021 has all the words on the 16 buttons whilst 2022 still has the 16 buttons without words, just blank.
No need for a screen shot, just look at all your buttons and imagine all 16 blank, no words on these buttons Personal Data, Family Group Data, Immediate Family, XXL Family, Ancestors, Descendants, Add Father, Add Mother, Add a spouse, Add a child, Search Wizard, Smart Search, Find Replace, Family Search.
So I can only guess the 2022 program has a problem and needs to be updated. There can not be any other reason.
This reported problem has been going on for a month now with Heredis coming to me with many solutions that will not fix the problem like change the colours, change my security, do this do that.
It is very hard to change from one screen to another when you have to guess which button to push when they are all blank.
So do I just put it down to experience and find another genealogy program, or just guess which button to push when changing screens.
Such is life, but very frustrating when you spend so much time fixing a problem caused by the 2022.
Best wishes to all.

Bonjour,

Ce serait peut-être plus efficace si quelqu'un connaissait l'adresse du Forum en Anglais à transmettre à "lighthouse" avec celle de HEREDIS qui d'ailleurs doit être fournie avec le logiciel en anglais.

Pantxoa a écrit:Bonjour,

Ce serait peut-être plus efficace si quelqu'un connaissait l'adresse du Forum en Anglais à transmettre à "lighthouse" avec celle de HEREDIS qui d'ailleurs doit être fournie avec le logiciel en anglais.

Pantxoa There appears to be some confusion here.

I have got the Heredis site in English, it comes in French, German and English.
The Heredis Forum has closed as it was being abused by many with non related subjects and causing it to be totally useless.

Where I previously mentioned translate to English......it is this French forum I right click on to convert to English as I cannot read or speak French. It would be good if I could.

Best wishes to all, hope you are all keeping safe from Covid.
Thanks

Tahiti a écrit:Il est aussi en maintenance...

Le forum d'entraide Heredis en anglais a été fermé définitivement parce qu'il était trop fréquemment spammé.
The english heredis forum has been closed because of a too frequent spamming.

-

lighthouse a écrit:

wiwalo35 a écrit:

Sorry some of us live in Australia and use a translater.
Best wishes.

Good evening,
Could you make the effort to copy/paste the result provided by the translator !
The excuse of age does not justify everything.
Thank you for respecting the community that answers you.

wiwalo35

---

Bonsoir,
Pourriez-vous faire l'effort de copier/coller le résultat fournit par le traducteur !
L’excuse de l’âge ne justifie pas tout.
Merci de respecter la communuté qui vous répond.

wiwalo35

wiwalo35, as I cannot read French I just right click on my mouse on this page and ask to translate to English, easy.

To update my problem I have just for the second time removed all programs on my computer (not just Heredis)and taken it back to the original state it was purchased. This causes me a lot of pain as I have to reload all programs including e mail (loosing all my previous messages).
Then I have reloaded 2021 and 2022. 2021 has all the words on the 16 buttons whilst 2022 still has the 16 buttons without words, just blank.
No need for a screen shot, just look at all your buttons and imagine all 16 blank, no words on these buttons Personal Data, Family Group Data, Immediate Family, XXL Family, Ancestors, Descendants, Add Father, Add Mother, Add a spouse, Add a child, Search Wizard, Smart Search, Find Replace, Family Search.
So I can only guess the 2022 program has a problem and needs to be updated. There can not be any other reason.
This reported problem has been going on for a month now with Heredis coming to me with many solutions that will not fix the problem like change the colours, change my security, do this do that.
It is very hard to change from one screen to another when you have to guess which button to push when they are all blank.
So do I just put it down to experience and find another genealogy program, or just guess which button to push when changing screens.
Such is life, but very frustrating when you spend so much time fixing a problem caused by the 2022.
Best wishes to all.

Here is the answer........problem fixed

So much for Heredis not being able to fix the button problems over the last 6 weeks or so.

Also them saying Heredis 2022 is compatible with Windows 11.......It is not. I have just proved that it is not compatible with Windows 11.

I have fixed the problem, buttons have names now.

Heredis 2022 is not compatible with Windows 11.

I ran the Windows compatible test and let the test make any changes necessary then opened the program to find that the buttons were back to normal.

So there needs to be changes made to Heredis 2022 to be able to work correctly with Windows 11.

Best wishes to all

Je lui ai dit dans un autre sujet qu'il a problème vidéo sur W11, il me répond que non, c'est heredis 22 le coupable.

Je me renseigne auprès des membres des assos dont je suis adhérent en Australie et en Nouvelle Zélande, personne n'a constaté ce défaut, donc il est le seul en cause

Et aujourd'hui il annonce fièrement qu'il s'est dépanné en utilisant un outil Microsoft pour mettre à jour w11 et que c'est Heredis 22 qui en est la cause (je sais que H22 n'est pas exempt de bugs, mais il n'a pas celui là).

Il est même pas fichu d'utiliser un traducteur style Google traduction qui marche dans le monde entier pour nous mettre ses messages en bon français pour les ceuss qui ne parlent pas la langue anglaise, ni savoir faire un copie d'écran.

Il nous prend pour des billes, non ?

Lepicadurien a écrit:Je lui ai dit dans un autre sujet qu'il a problème vidéo sur W11, il me répond que non, c'est heredis 22 le coupable.

Je me renseigne auprès des membres des assos dont je suis adhérent en Australie et en Nouvelle Zélande, personne n'a constaté ce défaut, donc il est le seul en cause

Et aujourd'hui il annonce fièrement qu'il s'est dépanné en utilisant un outil Microsoft pour mettre à jour w11 et que c'est Heredis 22 qui en est la cause (je sais que H22 n'est pas exempt de bugs, mais il n'a pas celui là).

Il est même pas fichu d'utiliser un traducteur style Google traduction qui marche dans le monde entier pour nous mettre ses messages en bon français pour les ceuss qui ne parlent pas la langue anglaise, ni savoir faire un copie d'écran.

Il nous prend pour des billes, non ?

Not correct in all cases